Privacy Policy

01Overview

This Privacy Policy explains how we collect, use, share, and protect information when you visit our websites, request a free audit, purchase a Service, or otherwise interact with us. We aim to be transparent and to collect only the information we need to operate and improve the Services.

By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

02Who we are

The "data controller" responsible for your information is DACS DYNAMO-KIN Inc., a corporation incorporated under the laws of Canada, doing business as Digital Nuclei (registered in Ontario). Brand Converts™ is a product line of Digital Nuclei. In this Policy, "we," "us," and "our" refer to DACS DYNAMO-KIN Inc. and Digital Nuclei.

You can reach our privacy contact at support@brandconverts.com.

03Information we collect

Information you give us directly

• Contact details — your name, email address, business name, phone number (if provided), and website URL
• Audit and engagement details — information you share so we can perform the Services, such as your business type, location, current digital presence, and goals
• Account credentials you grant — manager-level access to your Google Business Profile or other platforms, used solely to perform the Services
• Communications — messages you send via our website forms, email, or other channels, including any attachments
• Billing information — name, billing address, and the payment method details you provide at checkout (full payment card numbers are handled by Stripe; we do not store or have access to them)

Information collected automatically

• Server logs — IP address, browser type, operating system, referring URL, pages viewed, and timestamps, collected by our hosting provider
• Functional cookies — small files used by our website and third-party services (such as Stripe Checkout) for security and proper operation

Information from third parties

• Public information — when we prepare an audit, we collect publicly available information about your business from sources such as Google Search, Google Business Profile, LinkedIn, regulatory directories (such as bar admissions or professional licensing bodies), and your own published websites
• Payment status — we receive transaction confirmations and limited card information (such as the last four digits and card brand) from Stripe

04How we use information

We use the information we collect to:

• Deliver, maintain, and improve the Services, including producing audits and managing Google Business Profiles
• Process payments and manage subscriptions
• Communicate with you about the Services, support requests, billing, and updates
• Send you administrative messages and, where permitted, marketing communications about our products (you can opt out of marketing at any time)
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our agreements
• Develop and improve our products and methodologies, in anonymized or aggregated form that does not identify you

05Legal basis for processing

Where Canadian privacy law (PIPEDA) and equivalent laws apply, we rely on the following bases for processing:

• Performance of a contract — to deliver the Services you've purchased
• Your consent — for example, when you submit a contact form or opt into marketing
• Legitimate interests — to operate, secure, and improve our business in ways you would reasonably expect
• Legal obligation — to comply with applicable law

06How we share information

We do not sell your personal information. We share information only as described below:

• Service providers — third parties that help us operate the Services (see Section 7 for the current list)
• Professional advisors — accountants, lawyers, and similar advisors, when needed
• Legal and safety — when we reasonably believe disclosure is required to comply with the law, enforce our agreements, or protect the rights, property, or safety of any person
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case the recipient will be required to honor commitments materially consistent with this Policy
• With your consent — for any other purpose disclosed at the time we collect the information

07Service providers we use

The following third parties help us operate the Services. Each is bound by its own privacy commitments and processes information solely on our behalf for the purposes described.

This list may change from time to time. We will update this Policy when we add or remove material providers.

08Cookies and similar technology

Our websites use a small number of cookies and similar technologies, primarily for security, basic functionality, and (where applicable) for our payment processor's checkout flow. We do not currently use third-party advertising or behavioral tracking cookies.

Most browsers let you refuse cookies or alert you when one is set. Disabling cookies may affect parts of the Services, particularly checkout.

09International data transfers

We are based in Canada, and several of our service providers (including Stripe and Netlify) operate globally and may store or process data in the United States or other countries. By using the Services, you understand that your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure that any transfer is governed by appropriate safeguards, such as contractual data-protection commitments from our service providers.

10Data retention

We keep personal information only as long as we need it for the purposes described in this Policy and as required to meet our legal, accounting, or reporting obligations.

• Customer records — kept for the duration of our engagement and for at least 7 years after, to comply with Canadian tax and corporate record-keeping requirements
• Form submissions and inquiries — kept for up to 24 months after the last interaction unless you request earlier deletion
• Server logs — kept by our hosting provider for the period set by their default retention policies

When information is no longer needed, we delete it or anonymize it.

11Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS), access controls on credentials we hold, and reputable third-party processors for sensitive data such as payment card numbers. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

If you become aware of any security issue affecting your information, please contact us at support@brandconverts.com.

12Your rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access — to ask what personal information we hold about you
• Correction — to ask us to correct information that is inaccurate or incomplete
• Deletion — to ask us to delete information we no longer need to keep
• Withdraw consent — for any processing that depends on your consent (this will not affect lawful processing already carried out)
• Object or restrict — to object to or ask us to restrict certain processing in some circumstances
• Portability — to receive a copy of certain information in a structured, commonly used format
• Complain — to lodge a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority

To exercise any of these rights, email support@brandconverts.com. We will respond within 30 days. We may need to verify your identity before acting on a request.

13Children's privacy

The Services are intended for use by businesses and adults. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us and we will delete it.

14Third-party links

Our websites may contain links to third-party sites we do not operate, including Vid Converts (a sister product of Digital Nuclei). This Policy does not apply to those sites; please review their privacy policies before sharing personal information with them.

15Changes to this policy

We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. If we make material changes, we will notify you by email or by a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

16Contact us

For privacy questions, requests, or complaints, get in touch.

If you have a complaint that we have not been able to resolve, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.